Privacy Policy

1. Information We Collect

When you contact Fix Appliances Dubai—whether by phone, WhatsApp, or our online service inquiry form—we collect personal details required to coordinate and deliver appliance repair, maintenance, and installation services across Dubai. This information typically includes your full name, primary phone number, email address (optional for service confirmations), physical service address or residential community, and descriptions of the appliance model and fault.

2. How We Use Collected Information

The information we collect is used solely to facilitate customer service operations. Specifically, we use your details to:

• Schedule on-site technical inspection and repair appointments.
• Dispatch qualified service technicians to your residential or commercial location.
• Prepare and communicate diagnostic findings and repair quotations.
• Follow up on completed repair work and manage part warranties.
• Respond to customer inquiries, feedback, or support requests.

3. Service Communications

We communicate with customers primarily through direct phone calls and WhatsApp messages to confirm appointment times, provide arrival estimates, and seek authorization for necessary parts replacement. We do not send unsolicited marketing messages or sell contact lists.

4. Data Protection & Confidentiality

We treat all customer contact information and residential addresses with strict confidentiality. Your details are accessible exclusively to our internal dispatch coordination staff and assigned service technicians for the purpose of completing requested services. We never sell, rent, trade, or distribute your personal information to third-party marketing companies or unauthorized entities.

5. Data Retention

We retain customer contact records, service invoices, and repair history only as long as necessary to fulfill warranty obligations, maintain administrative records, and assist with any follow-up service requests you may make in the future.

6. Your Rights & Choices

You have the right to inquire about the personal details we hold regarding your service history, request updates to your contact information, or ask for the removal of your personal information from our active service records, subject to standard accounting and warranty documentation requirements.

7. Policy Updates & Contact Details

We may update this Privacy Policy from time to time to reflect operational or regulatory improvements. For any questions regarding your data privacy or to exercise your rights, please reach out to us by phone at +971 55 392 0060, by email at fixappliancedubai@gmail.com, or at our office Near California Hotel, Al Sabkha, Deira, Dubai, UAE.